Differences between Business Communication and General Communication

By | May 26, 2015

Business Communication and general communication are two major branches of communication. When we exchange information unrelated to business, it is called general communication and when information related to business is exchanged among business people, it’s called Business Communication. The methods, process, types and principles etc. of Business Communication remain almost same with those of general communication. The basic differences lie in their objectives, styles and areas of application. The differences between Business Communication and General Communication are shown below form different viewpoints:

Business Communication and general communication

  1. Business Communication deals with only business related information and General Communication deals with the information except business.
  2. Business Communication It is more formal, direct and well organized and General Communication It is less formal, indirect and not well organized.
  3. Business Communication It uses certain formats to convey message and General Communication has Different formats are used here according to the will of the communication.
  4. Business Communication There is no scope of using personal feelings or emotions or opinion in business messages and General Communication is Personal feelings, emotions and opinions take most of the part of general communication.
  5. Business Communication It always deals with practical information and General Communication Sometimes general communication may contain factious information.
  6. Business Communication It is impartial and objective and General Communication It may be partial and subjective.
    Differences between Business Communication and General CommunicationDifferences between Business Communication and General Communications
  7. Business Communication The purpose of every message in business communication is to elicit certain action and General communication may be done just to inform the parties about certain matters.
  8. Business Communication has Tables, charts, graphs, photos, diagram etc. are frequently used in Business Communication and General Communication has Tables, charts, graphs, photos, diagram etc are rarely used here.
  9. Business Communication has Business messages frequently persuade the employees, customers or clients to do certain job and General Communication is done for general or personal affairs.
  10. Business Communication Feedback is more important here because the success of Business Communication largely depends on it and General Communication Feedback is not so important here in all cases.
  11. Business messages are kept as legal evidence and General Communication Personal messages are not always considered as legal evidence.

Business Communication and general communication

From the above discussion, it can be said that Business Communication and General or personal Communication both are important for us, yet there are some important differences. The application, style, method, formalities of both the communication systems must be considered with due importance to make them effective.

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